Effective Date: [Insert Date]
TrepMates values the privacy of individuals who use our website, mobile app, and related services. In this Privacy Policy (“Policy”), “TrepMates,” “we,” “us,” or “our” refers to TrepMates.com, owned and operated by [Your Company Name & Registered Address]. We are committed to protecting your personal information and have adopted appropriate technical and organizational measures to safeguard it.
This Policy explains how we collect, use, and share information when you interact with our services. If you are located in the European Economic Area (“EEA”), this Policy also explains your rights and how we comply with applicable privacy laws.
1. What This Policy Covers
For the purposes of this Policy, “Personal Information” means any information that identifies or can be used to identify you. This includes information collected when you access:
- The TrepMates.com website (the “Website”)
- The TrepMates mobile application (the “App”)
- Any related services (collectively, the “Services”)
This Policy outlines:
- The Personal Information we collect
- How we use and share it
- Your rights and choices
- How to contact us
By using our Services, you agree to the terms described here and in our Terms of Use.
2. Information We Collect
We collect Personal Information in three main ways:
A. Information You Provide
- Account & Profile Data: Name, email, phone number, and profile details you choose to share.
- Communications: Any information you share when contacting us, such as support requests or feedback.
- Transactions: When making purchases, our payment processors may collect your billing and payment details.
- Service Details: Contact information, social media links, and location if you choose to share them.
- Ambassador Program: If you apply to become a TrepMates Ambassador, we may collect additional profile and contact information.
- Reviews & Feedback: Information you provide when reviewing our services.
B. Information We Collect Automatically
- Location: Approximate location inferred from your device or IP address.
- Device Data: Browser type, device model, operating system, and IP address.
- Usage Data: Pages visited, actions taken, searches performed, and timestamps.
- Cookies & Similar Technologies: See “Cookies” below for details.
C. Information From Third Parties
If you connect your account to third-party platforms (e.g., Facebook, Instagram, LinkedIn), we may receive profile information from them. You can control this via your third-party privacy settings.
3. How We Use Your Information
We use the collected information to:
- Provide and personalize our Services
- Process transactions and payments
- Communicate with you, including support responses and service updates
- Send marketing communications (with your consent, where required)
- Analyze usage trends to improve our Services
- Ensure compliance with legal obligations and prevent fraud
4. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to:
- Remember your preferences
- Analyze site traffic and usage patterns
- Improve site functionality and user experience
- Deliver personalized content and advertising
You can control or disable cookies through your browser settings. Note that disabling cookies may impact certain features.
5. Legal Bases for Processing (EEA Users)
If you are in the EEA, we process your Personal Information based on:
- Your consent (e.g., marketing emails, cookies)
- Contractual necessity (e.g., account management, service delivery)
- Legal obligations (e.g., tax compliance)
- Legitimate interests (e.g., service improvements, security)
6. How We Share Your Information
We do not sell your Personal Information. We may share it with:
- Service Providers (e.g., hosting, analytics, payment processors)
- Analytics & Advertising Partners (with consent, where required)
- Legal Authorities (when required by law)
- Business Transfers (e.g., mergers, acquisitions)
7. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your Personal Information
- Object to certain data uses
- Withdraw consent at any time
- Request a copy of your data
To exercise your rights, contact us at [Your Privacy Contact Email].
8. International Transfers
Our Services may be hosted or processed outside your country. We take measures to ensure data is protected in line with applicable laws.
9. Data Retention
We keep your Personal Information only as long as necessary for the purposes described in this Policy or as required by law.
10. Security
We use physical, technical, and administrative measures to safeguard your data. However, no method of transmission or storage is completely secure.
11. Children’s Privacy
TrepMates does not knowingly collect data from individuals under 13. If you believe we have done so, please contact us for deletion.
12. Changes to This Policy
We may update this Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions or concerns about this Policy, please contact us at:
Email: [Your Privacy Email]
Address: [Your Registered Company Address]